Airbnb Host Services: Guest Relations

A Reliable Airbnb Management Company for Your Peace of Mind

Airbnb Manager Customer Service

Serving You and Your Guests with Excellence!

Being in the business of Airbnb host management means we are in the business of hospitality. Guests are the key to the success of your Airbnb rental and ensuring that they have a good experience during their stay will keep your reviews positive and your occupancy rates up.

Of course, a large part of their satisfaction will have to do with the property itself, which is why property setup is such an important part of Airbnb host management. However, a great place to stay with poor customer service can quickly turn a guest’s experience toward the negative and result in poor reviews.

At Sagah Management, we are committed to serving each of your guests with excellence while also extending the same high level of service to you and your property.

Guest Relations as an Airbnb Host

Payment and Reservations

Duplicating your listing on several different popular short term rental platforms like Airbnb, HomeAway and VRBO for maximum exposure may seem easy. In fact, the setup itself is fairly simple and straightforward once you have the right strategy. However, ongoing management of listings on multiple platforms requires careful coordination using a centralized system to avoid booking errors or overlaps.

Our vacation rental management company has the systems in place to coordinate all of your listings on the various platforms, managing all guest payments and reservations. Using our centralized system, we ensure that there are never any double bookings and that all payments are received in a timely manner so that you never need to navigate back and forth to monitor the different platforms.

If there are any additional costs or fees incurred by guests outside of the standard payments processed through the short term rental platforms, our Airbnb host services will also take care of following up with guests for their collection. Whether from any damages or losses to your property during their stay or for any other services rendered, we will follow up until matters are resolved to ensure that none of these costs are passed onto you.

Guest Screening & Noise Control

While it is our utmost priority to maximize guest satisfaction, it is equally important to us that we serve and protect you and your property. As with any rental, there are risks that come with short term rentals. You may end up with undesirable guests who ignore all the house rules, cause deliberate damage or harm, and disrespect your neighbors with rude behavior or loud noises.

As your Airbnb host management service, we have put a three-fold system to minimize the risks caused by undesirable guests. Firstly, we conduct a screening for each guest prior to check-in to ensure that their rental record is clean and that they are likely to respect you, your property, and your neighbors. If there are any marks against their name, we will reject their reservation or cancel any that have already been made, dealing with any subsequent consequences on your behalf.

At each property, we also employ a 24/7 noise monitoring system. These systems measure the decibels produced on the property and alert us when levels reach a point that gives us cause for any concern. This way, we are able to respond and intervene quickly before there is any disturbance to neighbors or authorities.

As a final measure, we also carry insurance of up to $1 million per property. If despite the first two measures, there are guests who will cause damage and evade lawful measures to pay for damages, you can have peace of mind that you are well covered.

Guest Services

As a vacation rental management company, we place great emphasis on the hospitality aspect of our services. As short term rentals quickly becoming an alternative to hotels and as competition increases, many guests are increasingly expecting hotel-standard services. This can mean phone calls at all hours of the day and night with inquiries about the neighborhood, concerns about the brand of shampoo offered, or complaints about the lack of a certain uncommon amenity. The possibilities are endless!

While this level of service may be difficult to offer as an individual property owner, our Airbnb host services are fully equipped to deal with these demands in a friendly, courteous, and effective manner. Handing off these tasks to us will free you up to focus on your career, enjoy your retirement, and have fun with your friends, all while getting a better night’s sleep!

Another aspect of our guest services is the monitoring and management of guest reviews. While we are unable to alter or delete any bad reviews (and this is something we would not want to do ethically), we encourage positive reviews in our interactions with guests and endeavor to resolve any areas of concern guests have that may result in negative reviews. We also monitor reviews for any critical feedback so we can continue to improve our services to you and your guests!

How We Differ

One of our greatest passions as an Airbnb host management company is to see our clients find financial freedom through passive income. While we have many strategies in place to increase your income, to make it true passive income means that the time and effort you spend is little to none. With comprehensive service offerings including 24/7 guest concierge, we are confident that you will barely need to lift a finger to make the dream of passive income from your hard-earned investment property a reality!

(940) 268-4561